Returns Policy

We do not offer refunds or exchanges on our products.

If there are any problems with your purchase, please contact us within 7 days of receipt of the item (s) at sales@deengifts.com to notify us. Please ensure your email includes the order number, full name, address as well as the issue.

Exchange, return or refund is only applicable if the item(s) is damaged.  No refund, return or exchange is available after the expiration of 7 days of receipt of the item (s).

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the next steps.

If your refund is approved, then your refund will be processed directly back to your original method of payment.

Exchanges (if applicable): We only replace items if they are defective or damaged.

Shipping costs: You are responsible for paying for your own return shipping costs. We recommend that when returning you use a trackable shipping service and provide us with evidence of the same.

Please note: You are responsible to provide the full and correct shipping address. We do not accept any responsibility where the full address, including postal code, has not been entered correctly.

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